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"I am delighted to see my friend and colleague, Richard Moore's new book, "A REALISTC Framework for Enhancing Communication, Relationship-building & De-escalation Skills." has just been published. With a specific focus on policing, Richard has broken new ground and provides the reader with practical advice and the skills to de-escalate conflict. Well written, and grounded in both theory and experience, this work is a landmark contribution to the ADR field!"
- Colm Brannigan
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